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Kugbee
Level 7

Onn TV Roku Remote not working

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I just bought a roku onn tv. I’m currently at college so there is a couple different WiFi’s for different devices. The wifi my phone is connected to and the roku onn tv are different and can’t change those. Last night the top buttons on the remote stopped working. Is there a any way to connect the roku to my phone without having to know the IP address? 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Onn TV Roku Remote not working

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@Kugbee 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Onn here: http://onntvsupport.com/#product_support-2 or at 1-844-334-2355.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Onn TV Roku Remote not working

Jump to solution

@Kugbee 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Onn here: http://onntvsupport.com/#product_support-2 or at 1-844-334-2355.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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