Discussions

[hblade]

Just bought the tv and got it set up. While trying to setup my gaming console the tv reset itself back to the home screen multiple times. I was finally able to connect the gaming console then turned off the tv because I was headed out. When I came back i turned the tv on and was trying to watch YouTube. Can’t even get 30 seconds into a video without the tv going back to the Home Screen. I’ve trying unplugging and repluging it back in, I’ve trying resetting and factory reseting, I’ve tried different plug in spots, I’ve tried moving it closer to Wi-Fi, I’ve tried everything and it’s still giving me the same issues. What else can I do so I can just relax and watch YouTube or play a game??

[RokuJohnB]

Hi @hblade,

Greetings from the Roku Community!

We appreciate the troubleshooting steps you have taken so far and will be glad to investigate this issue further. Can you please provide the details below?

• Is the issue happening on all contents/channels, or is this isolated to 1 content/channel? (Specify)
• Do you have cellular data so we can try connecting your device to your hotspot?

With detailed information, we will be able to assist you further.

Thanks,
John