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Aries77
Level 7

Onn Roku TV

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Just purchased this TV and cannot get past the language screen. When I press the OK or any button, there is a clicking sound and the red power light on the TV blinks. I've removed and changed the batteries and unplugged the TV multiple times. Checked infared light on remote and it is present. There is nothing blocking view between the remote and the TV. Can anyone help with this issue?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Onn Roku TV

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@Aries77 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Onn here: http://onntvsupport.com/#product_support-2 or at 1-844-334-2355.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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13 REPLIES 13\
RokuDanny-R
Roku Employee
Roku Employee

Re: Onn Roku TV

Jump to solution

@Aries77 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Onn here: http://onntvsupport.com/#product_support-2 or at 1-844-334-2355.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Kekemoneybag22
Level 7

Re: Onn Roku TV

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Make my wifi was connected

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RokuDanny-R
Roku Employee
Roku Employee

Re: Onn Roku TV

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@Kekemoneybag22 

Thanks for the post.

Can you please provide more information about the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Edwin1
Level 7

Re: Onn Roku TV

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Can you help me my Roku TV

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RokuDanny-R
Roku Employee
Roku Employee

Re: Onn Roku TV

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@Edwin1 

Thanks for the inquiry.

What is the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Calebr02
Level 7

Re: Onn Roku TV

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 I’ve had my tv for a little under a year now and when i went to take a shower came back and it had a green line down the middle of it vertically please get back to me [personal information removed]

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RokuDanny-R
Roku Employee
Roku Employee

Re: Onn Roku TV

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@Calebr02 

Thanks for the post.

This would appear to be a hardware issue. 

Have you tried contacting Onn support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: http://onntvsupport.com/#product_support-2 or at 1-844-334-2355.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Taz1968
Level 7

Re: Onn Roku TV

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Set account up

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Rodríguez
Level 7

Re: Onn Roku TV

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Mi televisor no pone la clave para entrar en Roku que necesito Aser

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