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KolliWulfsbane
Level 7

Onn Roku TV (100012584) issues

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I bought an Onn. RokuTV (model# 100012584) at the pawnshop. It didn't have a remote so I bought a OneForAll URC 7935 remote. I can control only certain things like turning it on/off and the volume/mute.  How do I get it so I can go through the set up menus for the TV? I can't do ANYTHING until I can set up the TV and need to figure it out fast...I have 8 days to return the TV to the pawnshop if this isn't going to work.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Onn Roku TV (100012584) issues

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@KolliWulfsbane

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Onn here: http://onntvsupport.com/#product_support-2 or at 1-844-334-2355.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Onn Roku TV (100012584) issues

Jump to solution

@KolliWulfsbane

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Onn here: http://onntvsupport.com/#product_support-2 or at 1-844-334-2355.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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