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[Jbrock718]

My tv will not turn on and the remote will not work unless I first unplug the power, wait 5 seconds then plug it back in. I have changed batteries multiple times. Although the tv works fine after this it is not practical. Can other IR remotes interfere and lock my tv up?

[RokuDanny-R · Accepted solution]

@Jbrock718 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Onn here: http://onntvsupport.com/#product_support-2 or at 1-844-334-2355.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv

Thanks,
Danny