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Gbrown872740
Level 7

Onn 42 inch roku tv losing setup

I recently purchased an Onn 42 inch roku tv and went through the setup.

The TV keeps losing the setup. I've had to re-run the setup 3 times to day. 

If I unplug it. The setup menu come on. 

While watching a movie or live tv for a while. The setup menu comes on.

Can this be fixed?

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1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: Onn 42 inch roku tv losing setup

@Gbrown872740 

Thanks for the post.

Can you please provide us with the following information:
-Roku TV brand and model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

With more information we will be able to pass it along to the appropriate team to investigate.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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