Re: My TCL Roku tv has a black screen and yet I still can click buttons and hear audio?
Started getting this issue this morning. Have tried restarting by powering off and unplugging for 30 minutes. Also tried using the reset button on the side of the TV. I noticed that if i look at a certain angle i can actually see the display information.
When was the last time TV was used without issue
When was the issue first noticed
Is the issue popping up when you start the TV
Is the issue happening during a content playback
Always happening even during menu
brand and model TV (this can be seen on the back of the TV)
Model 7133x-roku tv
Serial yn00pu396679 (j6988p396679)
Press the Home button 5 times, followed by the Back button 5 times to obtain a tracker ID (we are aware that this tracker ID will be unseen due to the black screen)
date stamp when you triggered the tracker ID
Issue Id 79-144-774
can you see a picture on the screen with the use of a flashlight
I tried this but was not able to get any additional display with a flashlight. I watched a few videos for how to do this but just couldn't find a spot to point the flashlight. I can see the display though if i look from below the TV
Software version 11.5.0 build 4312-30 incase this is needed as well
We're sorry to hear that you are also experiencing the same issue with your Roku TV. No worries, our support team is working closely on this issue. We appreciate you taking the time to provide us the detailed information and we have passed along your details to the Roku team for further investigation.
Your patience and understanding are greatly appreciated.