Sorry to hear about the issues you have with your Roku TV. We'd like to forward as well your details to the team for the investigation. Could you provide the requested details posted by @RokuMary-F above?
To everyone who has had this issue, they aren't going to help you. They will push you to the TV manufacturer and the manufacturer will tell you that you need to chuck your tv and go buy a new one. Pretty amazing and shows that Roku doesn't stand by their product or doesn't have any standards for their manufacturers to follow.
Done that and several other steps pressing 5 times Home button , return x2, up x1 , fast forward twice.
last year inMarch my Roku tv was replaced after almost one year of date of purchase.
2 Roku tvs that last for 1 year only. What do you suggest I do ?
I will appreciate your kind support because it takes too much time on the phone to get a replacement authorization. I am unsure if having a 3rd Roku Tv would be a good idea, how can I convince my husband that the back light won’t go off again less than a year later.
If it is not replaced immediately letting me know where to pick one up in two days max,(purchased @COSTCO, Kendall-London Square) I would appreciate receiving our money back.
after a lot of research ive found this is not a roku issue. this is a TCL issue. TCL tvs have back light problems. we're on a roku forum. not sure what kind of help they can give regarding TCL. i imagine we will have to take our feedback directly to TCL.
I think you are correct about this. I think this is a case of TCL making **bleep** televisions. Somehow they seem to have tricked all of the various people who publish ratings, convincing them that they produce quality televisions; but they clearly do not make a product that is designed to last more than 12 months. So, go buy another television, and make sure that it is not a TCL!