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Kj7
Level 7

[OS 10.5] Roku TV issue since update

I am having the same problem on my Roku 32 tcl tv since update I do not see a roll back on the update will there be on availabile ?

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1 REPLY 1
RokuDanny-R
Roku Employee
Roku Employee

Re: [OS 10.5] Roku TV issue since update

@Kj7 

Thanks for the post.

Can you please provide us more information about the issue you are experiencing:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

With more details, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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