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jakem016
Level 7

[OS 10.5] Roku TV causing issues with network connectivity

I just bought a brand new TCL Roku TV model # 40S325.  Once I plugged it in it immediately detected by wifi network and updated to 10.5.  I then immediately lost all internet connectivity.  I actually bought the same model yesterday and the same thing happened so I exchanged the tv thinking it was defective.  Then today I called TCL and after going through all the troubleshooting steps they recommended that I return the model because it had a defective wireless chip lol. 

Anyway is there anyway to download 10.0 on to a USB and manually roll it back?  If not, is there any update on when there will be another update?  Fortunately I have a roku stick from my old tv that still works so it's still usable but obviously I'm not going to keep a smart tv that won't connect to the internet out of Roku brand loyalty if you're not going to fix these issues.  Thanks!

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2 REPLIES 2
nitab
Level 8

Re: [OS 10.5] Roku TV causing issues with connectivity

I'm telling you I have been researching for at least 3 weeks. I can't find anything that works permanently. I did get a full refund from Roku, even for my channels. I loved this product pre update so I may just bite the bullet and purchase the expensive version, but I hate that I was bullied into it. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: [OS 10.5] Roku TV causing issues with connectivity

@jakem016

Thanks for the post.

Can you please provide us with the Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)?

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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