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Aliciaczyk09
Level 7

ONN Roku Tv Remote

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I have the ONN roku tv, the volume down button has stopped working I believe my remote got wet. I cannot connect my TV to the Roku app or any other remote even though they are on the same network. If I purchase a remote from Roku will it work for my specific TV brand the ONN one? I don't know if there's a difference.

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RokuKariza-D
Roku Employee
Roku Employee

Re: ONN Roku Tv Remote

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Hey @Aliciaczyk09

Thanks for the post.

Remotes for Roku TVs are manufactured directly by the TV manufacturer. We recommend reaching out to ONN support directly to report the issue and for further help.

You can contact them here: https://onntvsupport.com/

Please keep us posted!

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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RokuKariza-D
Roku Employee
Roku Employee

Re: ONN Roku Tv Remote

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Hey @Aliciaczyk09

Thanks for the post.

Remotes for Roku TVs are manufactured directly by the TV manufacturer. We recommend reaching out to ONN support directly to report the issue and for further help.

You can contact them here: https://onntvsupport.com/

Please keep us posted!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Tivoburkee
Community Streaming Expert

Re: ONN Roku Tv Remote

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But purchasing a Wifi Voice remote and pairing it with your Onn Roku tv will work fine. You can get it from Roku, Amazon, Walmart or Best buy. 

Edmund
Roku Community Streaming Expert

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