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jordan57
Level 8

ONN Roku TV loses all Live channels

I am having exact same issue, if I reset channels come back, soon as I put Roku channels on, I lose all Live TV channels. I have same TV with same software build. If I do not put Roku channel on the Live channels stay on 

ONN model 100012589

9.4.2 build 4063-an

7 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: ONN Roku TV loses all Live channels

@jordan57 

Thanks for the post.

Can you please clarify the issue you are experiencing?

In addition, can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-is the issue you are experiencing from Live TV input or in The Roku Channel

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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ctlancast
Level 7

ROKU channel fail to launch on Roku TV

I have a ONN ROKU HD 720P TV. Recently the ROKU app on the TV will not launch. We have performed a factory system reset. We also removed the ROKU app, turned tv off and reloaded the app to no avail. The Search Channels function does not work either. All other apps are working.

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tvans
Level 7

Re: ONN Roku TV loses all Live channels

Live TV, Roku Channel are not working... onn model 100012589 serial number YK00D0065659, device ID LD700D065659, software version 9.4.2. build 4063-AN

issue ID 59-497-031 

Roku Channel version 2.9 build 42

issue ID 59-497-035 - this where I was on Live TV and clicked home button 5x and then back button 5x

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RokuDanny-R
Roku Employee
Roku Employee

Re: ROKU channel fail to launch on Roku TV

@ctlancast 

Thanks for the post.

Can you please provide us the following information:
-Roku TV brand and model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-is the issue you are experiencing from Live TV input or in The Roku Channel

With more information we will be able to investigate the issue further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
Tags (1)
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Dinksta
Level 7

Re: ONN Roku TV loses all Live channels

Live tv  and Roku channel stopped working omg please help

Omg3
Level 7

Re: ONN Roku TV loses all Live channels

Mine lost all live channels, too. Disgusted! Missed my show.


@Dinksta wrote:

Live tv  and Roku channel stopped working omg please help


 

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m1021
Level 7

Re: ROKU channel fail to launch on Roku TV

I have the same TV and the same problem.  Has there been any solution offered yet?

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