I see the Roku remote app and have a Roku TV. Everything was working fine until today. Turned on tv and opened remote app. It said I was connected to the correct device but when I tried to go to the guide it said I needed to connect to a device. In purple it said wake this device referring to my tv. I tried to do that and it just kept searching for devices and just timed out without connecting. Tried several times. I have strong fast internet and did not say I wanted connected to Wi-Fi. I disconnected the Wi-Fi and turned back on same thing. I went into my Roku account and it says I have no devices linked. Also when I open the remote app it used to say my name now it say happy streaming and no nothing works. I changed my account password because that seemed unusual. Any thoughts or suggestions on what the issue may be?
Hi @Dandilion
Welcome to the Roku Community!
I'm sorry to hear about the trouble you're experiencing with the Roku remote app and your Roku TV. Here are some troubleshooting steps you can try:
We hope it helps!
Warm regards.
Lianna
Hi and thank you for your reply and suggestions. I verified that my tv and phone are connected to the internet my home network. I’ve restarted the tv and my phone. I’m unable to get to the settings on my tv. I don’t have the tv remote. I usually control my tv with my Xfinity remote or the Roku remote app on my phone. On the Xfinity remote I’m only able to go to inputs. Nothing else works with that remote either maybe because my service I suspended? I do still have internet though b cause of the affordable connectivity program.Is it possible that someone else is connected to my Roku tv or Roku account. It says that I’m connected to my Roku tv but remote doesn’t work it just continues to search for devices when I try to wake the tv like it suggests. But at the same time it says it is connected? Please help. In the meantime I will try to delete the Roku remote app and reinstall however I have an iPhone and it’s impossible to completely delete an app. It always saves to my iCloud and just reinstalls the app again with no resolution. I’m will try again