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papafets
Level 7

No voice from paired wireless speakers when streaming movies.

After multiple attempts to communicate my issue with Roku’s technical support staff I turn to the Roku community for help. Feedback I have received from Roku’s support staff suggests they have no idea what I am talking about and have little understand of the technical issues involved.

I own a Roku Streambar connected to a Vizio TV.

I own two Roku wireless speakers paired with the Roku Streambar.

The audio from the Streambar and Roku wireless speakers work very well when watching live TV.

When I stream a movie from streaming services (Netflix, Prime, Roku Channel) I receive voice from the Roku Streambar but not the Roku wireless speakers.

When streaming a movie I receive background sounds on Roku wireless speakers but not voice indicating the wireless speakers are paired properly.

It appears voice is encoded on movies in such a way Roku cannot transmit the voice from the Streambar to Roku wireless speakers via bluetooth.

Is there a fix?

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1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: No voice from paired wireless speakers when streaming movies.

@papafets 

Thanks for the post.

It appears that you are looking for a whole room stereo and not surround sound.

We would recommend taking a look at information provided by our Support page here: https://support.roku.com/article/360011704154

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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