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gam13
Reel Rookie

No surround sound when streaming through Roku TV (vs streaming through Roku Soundbar)

TV: TCL 65R615 Roku

Audio: Roku Smart Soundbar, Roku Wireless Speakers, Roku Subwoofer

Hello!

Been having an issue with my surround sound lately. When I press the * and go to sound settings, I no longer have any Surround Sound options. Just the basic Sound Mode, Volume Mode, Voice Clarity, and Expanded Stereo.

If I go to the input for the Smart Soundbar and stream from there, the surround sound works great and I get all of the surround sound settings (Surround Level, and Expanded Stereo grayed out)

 

What is causing this??? Does anyone know? The reason it is an issue is because the Roku TV is more powerful than the Soundbar for streaming, as it allows Dolby Vision etc.

Please help!!!

 

When I am 

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gam13
Reel Rookie

Re: No surround sound when streaming through Roku TV (vs streaming through Roku Soundbar)

FIXED.

roku customer service had to force an update thru to 10.5

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