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mrod1
Level 7

No sound when when playing specific movies on Apple TV app

Hello everyone. I have no sound when when playing specific movies bought through the Apple TV app on My TCL Roku TV of course.  Other movies on the same app play with no issues at all. I have tried everything I've seen recommended so far but obviously with no luck. Any suggestion will be appreciated 

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RokuDanny-R
Roku Employee
Roku Employee

Re: No sound when when playing specific movies on Apple TV app

@mrod1

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to Apple TV directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Apple TV channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://support.apple.com/apple-tv
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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