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ninebelow0
Level 7

No sound when switching back to cable input

I have a streambar pro connected to a samsung tv through the hdmi arc input. I have a cable box connected to a different hdmi input. I get sound when watching cable but if I switch to Roku streaming and then go back to the cable input There is no sound. I have to either restart the Roku or unplug it, get the sound back and plug it back in. I may have to just go back to a streaming stick and a soundbar that doesn't take over my tv.

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3 REPLIES 3
RokuDanny-R
Roku Employee
Roku Employee

Re: No sound when switching back to cable input

@ninebelow0

Thanks for the inquiry.

We would recommend taking a look at the steps provided by our Support page here: Set up your Streambar to make sure the Roku Streambar is set up properly. It's important that the ARC and CEC are enabled on your TV.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Tim118
Level 7

Re: No sound when switching back to cable input

I have the same problem! The Streambar does not communicate properly with a Samsung tv. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: No sound when switching back to cable input

@Tim118

Thanks for the post.

Can you please provide more information about the issue you are experiencing? How is your Roku Streambar connected?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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