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WendyM
Level 7

No service?

I turned on my TCL Roku TV and there is nothing but a dark screen with a white line across the top. Is there a service disruption? 

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2 REPLIES 2\
andyross
Level 16

Re: No service?

The TV itself is independent and would not show a black screen if there was no service. You can try pulling the power cord for a bit, then see if it boots up properly. Otherwise, you may have a software or hardware failure.

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WendyM
Level 7

Re: No service?

Thanks for your help. We turned it off for a while and turned it back on and all was fine. I found a small message that there was a service outrage with Roku in their support FAQ. 
Anyway, the TV hardware was working, but the screen was blank, so I am inclined to believe there indeed was an issue with the software on their end. 
Thanks for your help 😀

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