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HELPNOREMOTE
Level 7

No manufacturer label or Remote on Roku TV

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I recently purchased the Onn 65 inch roku Tv from Walmart and once I opened it there was NO remote NO tv legs and NO manufacturer label on back of the TV. Onn support team is ZER0 help just as well as Walmart. 

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Tivoburkee
Level 21

Re: No manufacturer label or Remote

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Sorry but roku only supplies the OS for the roku tv and doesn't make it. Its up to the tv manufacturer to help you. If you have your receipt take it back to walmart and demand exchange or full refund!!

Edmund

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5 Replies
Tivoburkee
Level 21

Re: No manufacturer label or Remote

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Sorry but roku only supplies the OS for the roku tv and doesn't make it. Its up to the tv manufacturer to help you. If you have your receipt take it back to walmart and demand exchange or full refund!!

Edmund

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Tivoburkee
Level 21

Re: No manufacturer label or Remote

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HELPNOREMOTE
Level 7

Re: No manufacturer label or Remote

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Hey im talking about the L and R legs thst supposed to come with the tv

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Tivoburkee
Level 21

Re: No manufacturer label or Remote

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You're not going to get it from roku since they didn't make the tv, the tv manufacturer did, take it up with them. 
https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/bd-p/rokutv-resources

Or go to ebay:
https://www.ebay.com/sch/i.html?_from=R40&_trksid=p2060353.m570.l1311&_nkw=roku+tv+stand&_sacat=0

Edmund
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Strega
Level 14

Re: No manufacturer label or Remote

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Sounds like you may have received a returned item.  Retailers are often terrible about checking things before they resell them.  I've seen burned out light bulbs on sale.  I would return it (again.)

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