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Haywilliamson
Reel Rookie

New roku tv setup with account

Am i an idiot? Bought a new tv and keep trying to activate my roku, keeps saying my email is not recognized although and i am logged into this website and i have another tv in my house connected with roku. How do i fix this before i freak out?

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5 REPLIES 5
BillieAnnie
Roku Guru

Re: New roku tv setup with account

Try an alternative email address 

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makaiguy
Community Streaming Expert

Re: New roku tv setup with account

On the current working Roku -- what email address is shown via Settings > System > About?

Is this the address you are attempting to link the new Roku to?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Haywilliamson
Reel Rookie

Re: New roku tv setup with account

I have tried this also. Still happening. 

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Haywilliamson
Reel Rookie

Re: New roku tv setup with account

It is my same email. Even created another email and tried that way and it still keeps saying “we can’t seem to reach you by email” and im not receiving any emails to link it through.

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RokuDanny-R
Retired Moderator

Re: New roku tv setup with account

@Haywilliamson

Thanks for the post.

Can you please provide us with the serial number/device ID that is on the back of your Roku TV? I'll pass the information along to our Support team to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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