@Benedlr
Thanks for the post.
If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
-image of the issue you are seeing
Once we have this information we will be able to pass it along to the appropriate team to investigate further.
Thanks,
Danny
Danny R.
Roku Community Moderator