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thomast63
Level 7

New Streambar losing talk when audience is laughing or sound is playing.

New Streambar losing talk when the audience is laughing or sound is playing.

when watching a show if there is music playing the actors talking is very low till the music stops.

turned off leveling and bass with no luck.

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: New Streambar losing talk when audience is laughing or sound is playing.

@thomast63

Thanks for the post.

We would love to look further into this issue for you. Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-specific content title that you see this issue occur
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information we will be able to pass it along to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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thomast63
Level 7

Re: New Streambar losing talk when audience is laughing or sound is playing.

-Roku device model   9102R -ROKU STREAMBAR
-serial number   YL004X885090
-device ID  2A1114885090
-software OS/version   10.0.0 BUILD 4192-95
(these can all be found in Settings > System > About)


-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
This happens when watching Directv thru my cable box on any channel, Not watching Roku Channels.

 

-specific content title that you see this issue occur   N/A

-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)  N/A

-steps to reproduce the issue you are seeing 

Watch any channel thru Directv box

 

Stream bar is hooked up to LG TV thru HDMI Cable

 

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thomast63
Level 7

Re: New Streambar losing talk when audience is laughing or sound is playing.

Ok I just watched Roku channels tonight and no issues like above.

Seems to be happening only on the Directv Box when watching shows.

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