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gmix242
Reel Rookie

New Streambar just received has distortion just like the one it replaced

I had this streambar replaced due to distorted sound and voices sounded like going through a tunnel. I’m having the same distorted sound coming from this brand new streambar. It’s never been above level 40 on volume.

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7 REPLIES 7
RokuMary-F
Community Moderator
Community Moderator

Re: New Streambar just received has distortion just like the one it replaced

Hi @gmix242,

Thanks for reaching out regarding the distortion sound issue you are experiencing with your Roku Streambar.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

We appreciate your patience with this matter!
 

Best regards,
Mary

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Dan25
Newbie

Re: New Streambar just received has distortion just like the one it replaced

I have the same problem, good luck with support.   Many many others having same issue.   Working with support but they just keep giving me things to try that make to improvement, then no callback.  The latest was the CEC setting.   Really???  of course it was already on.  And why would my TV affect the sound coming out of my soundbar.  Just help to get the word out that this product is junk, and like so many companies that used to be great roku is dying.

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gmix242
Reel Rookie

Re: New Streambar just received has distortion just like the one it replaced

Yeah, this is the replacement for the first one I had issues with. Having the exact same issue with this one. I’ve never had the volume above 40. Why have all the sound settings if the product is going to make the noise like  it’s blown a speaker? At this point, I thinking of either a refund or an upgrade at a discounted price…

Loftind
Reel Rookie

Re: New Streambar just received has distortion just like the one it replaced

I have the same problem. I have now tried 3 Streambars and all have the same sound issues, crackling and distortions. I also have a new (before Christmas) ROKU 4k TV. We have tried all the disconnect and reconnect suggestions. 

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RokuKariza-D
Roku Guru

Re: New Streambar just received has distortion just like the one it replaced

Hi @Loftind

Thanks for bringing this to our attention.

Please reply here with the serial number of your Roku Streambar. It can be found in Settings > System > About. I'll be able to further assist you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Loftind
Reel Rookie

Re: New Streambar just received has distortion just like the one it replaced

Model 9102R, Serial# YL004W239186, Software Version 10.5.0.4210

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RokuKariza-D
Roku Guru

Re: New Streambar just received has distortion just like the one it replaced

@Loftind

Appreciate the reply.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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