Discussions

[brshoemaker]

I just received a new Roku Streambar Pro.  There is a problem with the volume control on the Roku remote.  When I press the volume control it takes about 4 seconds before it will respond and change the volume, by that time I've already hit the button again.  If I just hold down the volume button on the remote it will again take about 4 seconds to respond the volume will then jump up or down a few numbers and stop for a few seconds and then jump up or down more and stop for a few seconds.  This is maddening and there is no way I can keep this product if it is going to act like this.  I’ve repaired the remote twice and that has not helped.  Is there a fix for this?

[brshoemaker]

I factory reset my new, poorly functioning, Roku Streambar (not so Pro) and repaired the remote.  This did not fix the problem.  

[RokuDanny-R]

@brshoemaker

Thanks for the post.

I'm sorry to hear about the experience—that's not what we aim for.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[brshoemaker]

Thank you Danny for replying.

Here is in info about my new roku device.

Model: 9101R2 - Roku Streambar Pro
Serial Number: YL00GP051242
Software version: 10.5.0 * build 4191-95

[RokuDanny-R]

@brshoemaker

Thanks for the follow up and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny