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recoil
Level 7

New Roku Element TV keeps losing WiFi signal.

New Roku 24" Element TV constantly loses signal for 30-60 sec.

Speedcheck shows 200+mbs connection. DCHP renewed. This doesn't happen on my old Roku II which is further away from the WiFi router.

Defective TV, should I return?

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2 REPLIES 2\
RokuDanny-R
Roku Employee
Roku Employee

Re: New Roku Element TV keeps losing WiFi signal.

@recoil

Thanks for the inquiry.

It's possible that you are experiencing wireless interference. Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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recoil
Level 7

Re: New Roku Element TV keeps losing WiFi signal.

I'm sing an Apple Airport which automatically selects the best channel. To run a test I just changed it manually to another channel. I'll use it a few days and report back.

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