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Level 8

Re: New Onn Roku TV loop restart with software update

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Just bought a new ONN 50" with Roku from Walmart (The last one in the store). Same issues. Stuck in the same bootloop even after updating the software OTA and manually.  Talked to local Walmart store and they have numerous returned with same issue. They have stopped selling them for now (I didn't know at the time). They advised that I may could wait and see if a firmware was released to fix the issue or return the TV for a refund.

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Level 8

Re: factory reset roku

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I contacted Onn support back on the 18th and got a response that they were aware of a software issue.

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I contacted them directly Friday and they said the issue they found was a widespread issue and had to escalated to the engineering team to be corrected. They asked for a little more time and said they would release a fix as soon as possible. Until then the units will not work.

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Level 7

Re: factory reset roku

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Thank You, this is helpful

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Level 7

Re: factory reset roku

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Please post here once an update comes through. Would really appreciate that.

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Level 8

Re: factory reset roku

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OK. I will.

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Level 8

Re: factory reset roku

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Final Update..

Got a response from Onn CS with a new update file to try manually on the 30th. Unit has same issue. CS told me they would get back in touch with me soon. On the 31st, CS advised me the unit would have to be fixed at the factory and to return it. I had purchased a TCL brand unit for my mother that actually updated and then started doing the same thing after it was powered on and off. I am going to return both units to the store for a refund. My first and last Roku experience for sure..

Level 7

Re: New Onn Roku TV loop restart with software update

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Hello, I have tried restarting my router, restarting the tv and system reset. Nothing is working. Suggestions?

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Level 7

Re: New Onn Roku TV loop restart with software update

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Try testing it by hard wiring the network connection using a cable from the router to the TV, it should work, that is the only option. That worked for me, otherwise I would have to return the TV. All the best !!

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Level 7

Re: New Onn Roku TV loop restart with software update

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If You had a support number to call it would be better but basically this support **bleep** sucks.

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Level 7

Re: New Onn Roku TV loop restart with software update

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Hey i just brought a roku tv znd it wont connect,could you please help

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