Solving playback issues

[Jpamp]

After no issues with HULU (or anything else) for a few years with our Roku Streaming Stick, I attempted to run HULU this morning and got this message:

"Network error sorry, we encountered a network error. please check the network connection and try again. if this error persists please visit hulu.com/help"

- All other apps work fine (Netflix, Prime, etc.)

- WiFi signal is strong (per Roku network settings)

- Tried power cycling and resetting the stick to fresh reinstall HULU

- I can open HULU via Roku on all our other TVs (a mix of TCL Roku and Roku Sticks - wired and wireless)

- Moved the stick to another TV with the same failure.

That's all the troubleshooting I can think of. The problem seems to be narrowed down this particular streaming stick.

Anything I didn't think of before I replace the stick?

[wqerqwr]

When installing Hulu app on my Roku TV I get this error:

"network error sorry, we encountered a network error.  please check the network connection and try again. if this error persists please visit hulu.com/help"

All of my other apps on the TV work fine.  I tried reinstalling the Hulu app and then reset the Roku TV with a full factory reset.  Everything was erased on the tv...network settings, apps, etc.  I then installed the Hulu app again and still get the error.  What's strange is the Roku TV downstairs works just fine and was off when I tried to fix everything.

Anyone have ideas?  Thanks!

[Jpamp]

I'm having the same issue.

After no issues with HULU (or anything else) for a few years with our Roku Streaming Stick, I attempted to run HULU this morning and got this message:

"Network error sorry, we encountered a network error. please check the network connection and try again. if this error persists please visit hulu.com/help"

- All other apps work fine (Netflix, Prime, etc.)

- WiFi signal is strong (per Roku network settings)

- Tried power cycling and resetting the stick to fresh reinstall HULU

- I can open HULU via Roku on all our other TVs (a mix of TCL Roku and Roku Sticks - wired and wireless)

- Moved the stick to another TV with the same failure.

That's all the troubleshooting I can think of. The problem seems to be narrowed down this particular streaming stick.

Anything I didn't think of before I replace the stick? 

[wqerqwr]

So happy to see I'm not the only one having this issue.  What does Roku think?  Anyone from Roku care to comment?

[Mslugantz]

I’m having the same issue! Everything else is working fine! 

[renojim]

What does Hulu think?  It's their app.

[wqerqwr]

Good point.  However, Roku has tons of power unlike us tiny insignificant users.  One call from someone at Roku (assuming Roku is not at fault) goes a lot farther than a user like myself.  Roku employs over 3,000 people and Hulu is not an insignificant app...it's not like we are investigating a Star Trek app with say 300 users.

[MuffinMan609]

I’ve been having this same issue since last week. It’s been such a pain and i was on chat with Hulu for hours and they didn’t know what the issues was. Roku needs to step in. 

[RokuEmmanuel-D]

Hi Community Users!

Thank you for reporting this issue to us. We are aware that you are experiencing a network error with Hulu, and we would like to investigate this matter further.

To help us with the investigation, could you provide your device details so we can look further into this?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)
• Where you're currently located?
• Router Make/Model and Internet Service Provider
• A sample photo or video with the exact behavior of the app.

We are eager to get you back up and running. Please get back to us soon. 

Thanks,
The Roku Community Team