Discussions

[johnmacc]

Hi. I have a Roku Smart Soundbar connected to a Vizio P75 television via HDMI (ARC). More often than not, when I try to watch a movie on Netflix, the movie will start, but then the sound cuts out, the video freezes, and the soundbar reboots. I have seen previous threads about manually setting the display type rather than using auto, and that seemed to help with issues within Netflix where the stupid automatic previews would freeze, but it doesn't seem to have helped the rebooting issue. 

I do not experience this problem on my other Roku devices -- just the Smart Soundbar. I have tried uninstalling/reinstalling the Netflix app several times, but that doesn't seem to help. Also, the problem occurs with both HD and UHD movies, but is more prevalent with UHD.

Is anyone experiencing this issue, or is there a fix of some kind that I missed?

Thanks!

[RokuDanny-R]

@johnmacc

Thanks for the post.

When removing the channel, did you make sure to restart your device before adding the channel back again?

Please keep us posted and we will be able to assist you further.

Thanks,
Danny

[johnmacc]

Thank you for the reply. Yes, I did restart the soundbar after uninstalling the Netflix app. I should also mention that I have experienced the same problem with this soundbar on two televisions using different HDMI cables. I have also tried connecting to one of the faster HDMI ports instead of the ARC port.

Thank you again!

[NDbentley]

I've been having the same problem with my soundbar. Netflix will freeze up with cracking audio. (I have gigablast internet from Cox and I don't think internet speed is the issue here) And I'm not even gonna get into audio delay problem with some apps. There's no option to change audio to just stereo like other suggested. I don't think the streaming hardware built-in to the soundbar is not as powerful as a stand alone device. Very disappointed for the price I paid. I ended up using Fire stick for streaming instead.

[RokuDanny-R]

@NDbentley

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted what you find out.

Thanks,
Danny

[NDbentley]

Seems to be running smoothly for now. Thanks for your help.