I repeatedly have issues with Netflix using Streambar sound bar which I've hard wired into my network. My daughter, who is 15 miles away, has the same issues streaming Netflix on her Roku TV using wireless.
If you let 3 or more previews play, or you dare to rewind or fast forward in a show, the sound & picture refuse to line up anymore and the sound will just start cutting out all together. Some times the program just cuts out and forces a reboot of the Streambar. Other times I do it manually, but getting really tired of having to reboot all the time.
Roku needs to fix whatever the software glitch is with the Netflix program and its service.
Does the issue only occur on Netflix or all channels on your Roku device?
Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
Does this clear up the issue you are seeing? Please keep us posted.
Hello Roku team. I have the exact same issue as the user above described, and the removal/reinstallation solution you suggested didn't work. Have there been any other discussions about this issue that you've seen? It is only specific to Netflix and no other apps have issues.
We would be more than happy to look into the issue for you.
Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
Once we have this information we will be able to pass it along to the appropriate Roku team to investigate further.
I tried removing and re-adding the Netflix channel when I first noticed the problem, but it didn't fix it. There is no specific series of events that happens each time this glitch occurs, unfortunately. The sound simply goes in and out, and/or the video freezes randomly or plays out of sync with the sound. Now we have realized it is also happening with the Amazon Prime app as well. It's very frustrating.
Hi. I have the same problem. I fact, I had the problem with a Smart Soundbar and had hoped the problem was fixed with the Streambar. No. I have uninstalled/reinstalled Netflix numerous times (rebooting in between) with no success. This needs to be fixed.