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RuloSuper
Level 7

Netflix crashing TCL 65R615

Hi Everyone, I want to see if I’m the only one seeing this, but Netflix keeps crashing my TCL 65R615 Roku TV. The whole system crashes and reboots after watching Netflix for a few minutes. After restart it lasts for about a day until we go back to Netflix. Other channels work with no issues.

This is my set up.

TCL 65 R615 with CEC/ARC enabled (Dolby Digital/DTS pass-through)

Model 7121X – Software Version 9.1.0 build 4917-30

Yamaha RX-V671 – CEC/ARC enabled

Thanks for your attention on this.

[Post relocated]

My ROKU Information:
TCL Roku TV 65 R615
Model 7121X
Software Version 9.1.0 | Build 4917-30
Roku Ultra
Model 4640X
Software Version 9.2.0 | Build 4115-29
Labels (1)
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3 Replies
Community Manager
Community Manager

Re: Netflix crashing TCL 65R615

@RuloSuper 

Thanks for the note here. A couple questions: 

- Have you removed the Netflix channel from the TV's home screen, restarted the TV from Settings>System>Power>System restart, and then added the channel back once again after the TV has restarted? 

- Could you provide an example content title that you are watching when this issue occurs? 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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RuloSuper
Level 7

Re: Netflix crashing TCL 65R615

I'm going to try uninstalling Netflix, the problem happens with any video, I'm only streaming in HD since I cancelled the Netflix 4k plan.

I'm going to let you know.

Thanks.

My ROKU Information:
TCL Roku TV 65 R615
Model 7121X
Software Version 9.1.0 | Build 4917-30
Roku Ultra
Model 4640X
Software Version 9.2.0 | Build 4115-29
0 Kudos
Community Manager
Community Manager

Re: Netflix crashing TCL 65R615

Thanks. Keep us posted to let us know if that helped clear up the issue.

 

Cheers,

Tanner

Tanner D.
Roku Community Manager
0 Kudos