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ozrallychic
Level 7

Netflix app quits midstream for rdio?!

For the past few days while streaming netflix, it automatically cuts over to this discontinued rdio shortcut screen. I don't have the shortcut button on my remote and there is seemingly no rhyme or reason to why it's happening. I've done all the reboots I possibly can, yet it keeps on doing it. Any ideas on how to remedy this would be super appreciated!

For reference, we have the us57.

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1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: Netflix app quits midstream for rdio?!

@ozrallychic 

Thanks for the post.

Can you please provide us the following information:
-Roku TV brand and model number
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

Once we have this information we will be able to pass it along to the appropriate team.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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