Discussions

[Rufusf1990]

ok so Ibe come here for some kind of help this is the most craziest thing that ever happen to me! I purchased a 65 inch Roku hisense tv a couple weeks ago for my new house..so I tore down the box because I’m my neighborhood the trash guys don’t except boxes that are not broke down I start to hang the tv up and notice it has scratches and damaged turned it on and it’s a broken tv as I look closer it’s a TCL tv....WTFFFFF Walmart switched my TVs I didn’t even notice the tape all around my box they will not give me a refund they are saying that it’s a manufactures fault I can not believe this I really need a way to track the serial number of the tv down to have concrete proof because I have to sue them if you guys have any suggestions please help me!

[makaiguy]

Roku supplies the operating system used by what are called Roku TVs.  Roku is not responsible for the physical set nor its condition upon delivery.  That responsibility lies with the  manufacturer and the sales outlet.

Your complaint is that you received a physically broken set from your retailer, Walmart in this case.  Further, you claim you thought you were purchasing a Hisense tv but actually received a damaged TCL tv in a Hisense box which concealed the damage  You say you no longer have the packing materials, but you should have a purchase receipt showing as a minimum the brand of tv purchased and likely its serial number for warranty purposes, plus any included manuals, etc, specific to the set.  What do these materials show?

[Rufusf1990]

Yes I have the receipt that shows the serial number for the hisense tv also I still have the packaging although in pieces you can still see the tape that all around it proving it was not sealed from factory like Walmart claims I received an open tcl remote and manual I stil have the serial and upc of the hisense tv From the box and also on the recipet

[RokuDanny-R · Accepted solution]

@Rufusf1990 

Thanks for the inquiry.

Have you tried contacting Hisense support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.

Thanks,
Danny

[ChromeisBetter]

Jesus that sounds like a nightmare!

[Kev3711]

I'm just trying to get a usb waring off my screen, factory resets, hard resets, unplugged has yielded  nothing, I know the port is bad from trying to plug in tight space left between wall mount.  Any design usb location would be better than 6 inches deep and dark behind the TV 4 inches from the bulkhead, c'mon engineers, autopilot or cad isn't the best way of making products 

[RokuDanny-R]

@Kev3711

Thanks for the post.

The issue you are experiencing seems to be hardware related. Have you tried contacting your Roku TV manufacturer support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS.

For a list of Roku TV manufacturer contact information, visit our Community post here: Contacting Support for Your Roku TV

Thanks,
Danny