Discussions

More than a smart TV—a better TV. Learn more about using your Roku TV, locate help resources, and share your experience.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Need help ASAP with Roku TV!

Jump to solution

ok so Ibe come here for some kind of help this is the most craziest thing that ever happen to me! I purchased a 65 inch Roku hisense tv a couple weeks ago for my new house..so I tore down the box because I’m my neighborhood the trash guys don’t except boxes that are not broke down I start to hang the tv up and notice it has scratches and damaged turned it on and it’s a broken tv as I look closer it’s a TCL tv....WTFFFFF Walmart switched my TVs I didn’t even notice the tape all around my box they will not give me a refund they are saying that it’s a manufactures fault I can not believe this I really need a way to track the serial number of the tv down to have concrete proof because I have to sue them if you guys have any suggestions please help me!

Labels (3)
0 Kudos
1 Solution

Accepted Solutions
Highlighted
Roku Employee
Roku Employee

Re: Need help ASAP!

Jump to solution

@Rufusf1990 

Thanks for the inquiry.

Have you tried contacting Hisense support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
4 Replies
Highlighted
Level 18

Re: Need help ASAP!

Jump to solution

Roku supplies the operating system used by what are called Roku TVs.  Roku is not responsible for the physical set nor its condition upon delivery.  That responsibility lies with the  manufacturer and the sales outlet.

Your complaint is that you received a physically broken set from your retailer, Walmart in this case.  Further, you claim you thought you were purchasing a Hisense tv but actually received a damaged TCL tv in a Hisense box which concealed the damage  You say you no longer have the packing materials, but you should have a purchase receipt showing as a minimum the brand of tv purchased and likely its serial number for warranty purposes, plus any included manuals, etc, specific to the set.  What do these materials show?

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos
Highlighted
Level 7

Re: Need help ASAP!

Jump to solution

Yes I have the receipt that shows the serial number for the hisense tv also I still have the packaging although in pieces you can still see the tape that all around it proving it was not sealed from factory like Walmart claims I received an open tcl remote and manual I stil have the serial and upc of the hisense tv From the box and also on the recipet

0 Kudos
Highlighted
Roku Employee
Roku Employee

Re: Need help ASAP!

Jump to solution

@Rufusf1990 

Thanks for the inquiry.

Have you tried contacting Hisense support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
Highlighted

Re: Need help ASAP with Roku TV!

Jump to solution

Jesus that sounds like a nightmare!

0 Kudos