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DJ1027
Newbie

NBC audio not working on Roku. All other streaming channels are fine.

All of my other Roku apps have no issues with the sound. Only NBC app and it is not the settings I have deleted, reset, everything. Still no sound on NBC app. 

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RokuLianna
Retired Moderator

Re: NBC audio not working on Roku. All other streaming channels are fine.

Hi  @DJ1027

Welcome to the Roku Community!

To ensure the process of removing and re-adding the NBC channel is successful. Make sure to do the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.  

If still no dice, please be advised that many channels on Roku are maintained by the channel provider themselves. Since the error only occurs on the NBC channel, that's an indication that there's likely an issue within that specific channel that needs to be addressed with an update from them. We would recommend contacting NBC support to report the issue and get help.

Let us know if there's any difference after.


Warm Regards,
Lianna

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