The problem listed is also an infinite loop, and my remote is unresponsive. My tv model is TCL•Roku smart tv 43”
Thanks for the post.
Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.