My tcl 55s405 roku tv is having all sorts of issues since the latest update.
I can't get the tv to link to my Google home anymore.
It says "roku device not installed"
This is getting old as everything also meaning on Google home works find.
I click Roku for device and it says No Roku device installed then asks for a code displaying on my tv.
No code showing.
If I have to reset the TV to get it into new status for this to happen, I don't want to totally have to reset up my roku tv as then I have to reinstall ALL my apps from roku on it!
It will take a day as I have close to 600 channels and Many subscriptions and won't know where into locate a great deal of info.
Any work around.
It was working find with Google Home until update!!!
Getting old!!!
Help!
Thanks for reaching out here in the Community!
Could you tell us more or walk us through the issue you're experiencing? A photo of the problem showing on your TV screen would be a great help as well.
Also, please provide us the following information for further investigation:
-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Steps to reproduce the issue you are seeing
With more information, we will be able to assist you further.
All the best,
Kariza