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Quartermileman
Level 7

My tcl 55s405 roku tv issues - need help

My tcl 55s405 roku tv is having all sorts of issues since the latest update.

I can't get the tv to link to my Google home anymore.

It says "roku device not installed"

This is getting old as everything also meaning on Google home works find.

I click Roku for device and it says No Roku device installed then asks for a code displaying on my tv.

No code showing.

If I have to reset the TV to get it into new status for this to happen, I don't want to totally have to reset up my roku tv as then I have to reinstall ALL my apps from roku on it!

It will take a day as I have close to 600 channels and Many subscriptions and won't know where into locate a great deal of info.

Any work around.

It was working find with Google Home until update!!!

Getting old!!!

Help!

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: My tcl 55s405 roku tv issues - need help

Hi @Quartermileman 

Thanks for reaching out here in the Community!

Could you tell us more or walk us through the issue you're experiencing? A photo of the problem showing on your TV screen would be a great help as well. 

Also, please provide us the following information for further investigation:

-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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