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[Jsunshine90]

https://drive.google.com/file/d/18vEhQ4nkMgsflEHA1fLSdoe3Sq6dhMoj/view?usp=drivesdk 

[RokuDanny-R · Accepted solution]

@Jsunshine90 

Thanks for the inquiry.

We would recommend trying to perform a factory reset to see if that resolves your issue.

For steps on how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

I'd that doesn't resolve the issue, we'd recommend reaching out to your TV manufacturer directly to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS.

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.

Thanks,
Danny