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Shawtecha
Level 7

My card is no longer saved to my account but I'm still being charged

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Why and how are you guys taking money off my card and my card is not saved to my account anymore why are you guys stealing money off my card?

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RokuKariza-D
Roku Employee
Roku Employee

Re: My card is no longer saved to my account but I'm still being charged

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Hello @Shawtecha

We're sorry to hear about the experience – this is not what we aim for.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

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RokuKariza-D
Roku Employee
Roku Employee

Re: My card is no longer saved to my account but I'm still being charged

Jump to solution

Hello @Shawtecha

We're sorry to hear about the experience – this is not what we aim for.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

View solution in original post

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