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Babyboy2
Level 7

My audio and video don’t match on Roku TV

Can anyone tell me how to fix my TCL Ruko tv.

While  channel surfing this morning I landed on QVC when I returned back to Good  Morning America I had the audio from good morning America with the  frozen picture from QVC.  I turned off the TV all day and when I turned it back on to watch the evening news I have the same problem. I have tried all the recommended help hInts.

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3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee

Re: My audio and video don’t match

@Babyboy2 

Thanks for the post.

Can you clarify the issue you are experiencing?

Are you viewing this content through the channel on the Roku Home screen or are you watching the content through your TV or cable provider?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Acbp1973
Level 7

Re: My audio and video don’t match

This happens when watching Roku channels and regular tv.

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RokuDanny-R
Roku Employee
Roku Employee

Re: My audio and video don’t match

@Acbp1973

Thanks for the post.

Can you please provide us with more information about the issue you are experiencing? Are you using a Roku device or a TV? Is this issue happening on specific channels or across all channels?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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