Discussions

[Babyboy2]

Can anyone tell me how to fix my TCL Ruko tv.

While  channel surfing this morning I landed on QVC when I returned back to Good  Morning America I had the audio from good morning America with the  frozen picture from QVC.  I turned off the TV all day and when I turned it back on to watch the evening news I have the same problem. I have tried all the recommended help hInts.

[RokuDanny-R]

@Babyboy2 

Thanks for the post.

Can you clarify the issue you are experiencing?

Are you viewing this content through the channel on the Roku Home screen or are you watching the content through your TV or cable provider?

With more information we will be able to assist you further.

Thanks,
Danny

[Acbp1973]

This happens when watching Roku channels and regular tv.

[RokuDanny-R]

@Acbp1973

Thanks for the post.

Can you please provide us with more information about the issue you are experiencing? Are you using a Roku device or a TV? Is this issue happening on specific channels or across all channels?

With more information we will be able to assist you further.

Thanks,
Danny

[Christopher2]

I am experiencing the same thing: audio and video do not match. I am using Roku with a regular TV.

[RokuDanny-R]

@Christopher2

Thanks for the post.

Is this issue happening on a specific channel or does it happen with all channels? Have you tried rebooting your wireless network to see if that helps resolve the issue you are experiencing?

With more detailed information, we will be able to assist you further.

Thanks,
Danny