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VatoJr42Ø
Level 7

My Xbox can’t recognize my tv

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So I’ve had my 43’ tv smart for about 3ish months and I’m trying to enter my model number of the tv though my Xbox one s and I’m getting a message telling me that my tv can’t be found with the model number. Help 🤔🤔🤔🤔🤔

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RokuDanny-R
Roku Employee
Roku Employee

Re: My Xbox can’t recognize my tv

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@VatoJr42Ø 

Thanks for the inquiry.

Have you tried contacting your Roku TV manufacturer support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: My Xbox can’t recognize my tv

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@VatoJr42Ø 

Thanks for the inquiry.

Have you tried contacting your Roku TV manufacturer support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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