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Nyylover88
Level 7

My TV remote is lost

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Okay so I lost my TV controller (TCL Roku TV) and I have other Roku TVs at home Hisense Roku TV and am trying to use that controller but I can't. I used to be able to use the app but since the name for the internet was changed it wont connect to it so we can use the apps controller. What can I do?

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RokuDanny-R
Roku Employee
Roku Employee

Re: My TV remote is lost

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@Nyylover88 

Thanks for the inquiry.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Pattycake
Level 7

Re: My TV remote is lost

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 Not a fix but if you can afford it go to bestbuy.com and buy the roku voice remote for $29.99 or see what roku is selling it for.  You can put your tv remote away because this remote turns the tv on and off and adjusts volume.  It is also voice activated. and if you have hulu you can press the hulu button instead of the on button and it will automatically go directly to hulu. Then find an attractive dish for your table and ALWAYS put the remote there.  Don’t forget the AAA batteries.  Good luck.  Oh, you can get the roku app and use your phone as a roku remote but you will still need the tv remote to turn it on and off but it will be free. #

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Tivoburkee
Community Streaming Expert

Re: My TV remote is lost

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That same remote is sold at walmart for $19.88. Its sold out at amazon at the moment. 

Yes the TCL uses a different code set then the Hisense, but where the TCL will only respond to its own code set, the Hisense will respond to both. 

You can get a cheap universal, roku tv don't respond to the roku codes listed in universal remote unless they're actual Roku tv codes, what roku tv respond to is older tv codes. Hisense would use the Goldstar or LG code set. Where the TCL would use the Admiral, Emerson, or sansui tv code. 

Edmund
Roku Community Streaming Expert

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RokuDanny-R
Roku Employee
Roku Employee

Re: My TV remote is lost

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@Nyylover88 

Thanks for the inquiry.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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