Discussions

[JWolf1100]

When I power down my TV and Roku Soundbar Pro with the Roku remote power button, after a few seconds I hear the Roku "blip" sound and then TV powers back on. I was forced to change the settings in the Roku settings menu so that it will not power the tv, but every few seconds the Soundbar Pro makes the "blip" sound which I assume is the problem. 

I have an older Sharp Aquos Quantron. And I just received my SoundBar Pro. I did try restarting the Roku and also checked for the latest updates. I used the included HDMI cable.

Does anyone have any ideas?

[RokuDanny-R]

@JWolf1100

Thanks for the post.

If you are still unable to resolve the issue, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[vanessaski]

I’m having the exact same issue here.

Serial #YL00D3057596

[RokuDanny-R]

@vanessaski

Thanks for the post.

Have you tried disabling 1-touch on your remote to see if that resolves the issue you are experiencing? In addition, if you remove the batteries from the remote, does the issue still occur?

For more information about how to turn off 1-touch, visit our Support page here: TV switches to a different device

Please keep us posted what you find out and we will be able to assist you further.

Thanks,
Danny

[yim57]

I am having the same issue, I’ve already disabled the one touch, Chechen for software updates on the Roku and the Samsung TV, reset the TV back to factory specs and restarted the Roku streambar Pro. 

suggestions? 

[yim57]

Hello?

[yim57]

Hi the serial number is YL00GU074667

[RokuMary-F]

Hi @yim57,

Thanks for reaching out regarding the issue you are experiencing.

I have passed along your information to our Support team. They will follow up and assist you through email.

We appreciate your patience in the meantime.


Best regards,
Mary