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Ferpsd
Reel Rookie

My New TCL Roku TV is doing this..

Barely 1 month old and it suddenly started flashing this dark, blocks on the top of the screen....what an awful first impression. 

https://ibb.co/ZcKQ3Rw 

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4 REPLIES 4
Ferpsd
Reel Rookie

Re: My New TCL Roku TV is doing this..

Any help??

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Harvini
Roku Guru

Re: My New TCL Roku TV is doing this..

Have you tried

SETTINGS > SYSTEM > POWER > RESTART >RESTART

yet?  That would be a good starting point.

Ferpsd
Reel Rookie

Re: My New TCL Roku TV is doing this..

Yes, also did a Factory Reset...and still shows inside apps like Youtube and Netflix.

Weirdly enough, it never shows on the home screen. Not even once

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RokuDanny-R
Retired Moderator

Re: My New TCL Roku TV is doing this..

@Ferpsd

Thanks for the post.

This may be related to a hardware issue. Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.


Thanks,
Danny

Danny R.
Roku Community Moderator
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