Discussions

[Rbrthowell1964]

I set the audio on my Roku TV to passthrough and it seemed to help. The music was louder. I am connected to a Vizio sound bar in my bedroom and not using the rear surround. Only using front bar and sub. Music on soundtracks was there but very subdued. Hady TV audio input (under settings) set to HDMI ARC but when I changed it to passthrough it made a difference

[Adamhale133]

Would love to know the fix as well. Ours is just over a year old and has done the same thing. I’m not interested in the pass through as I wanted it for the audio quality.

[CaptainTash]

My Streambar worked perfectly well until the last couple of weeks. I thought that it was my hearing until today, when I realised that there is a definite change to the sound quality. 

It sounds like crackly, as though a speaker is partially blown. It seems to be an issue others are having too, and some have specified an update issue as the cause.

I bought the bar as my TV speakers were difficult to listen to. I have tinnitus and loss of hearing, so I started using the Streambar to enable me to hear the TV clearly. Now the bar is making it so difficult. 

[Brettito]

My experience exactly. The speaker is definitely blown and Roku wasn't helpful as it was three months after the warranty had expired. I bought a replacement and it worked fine, so nothing to do with cables, updates, etc....the speakers are simply fragile. If this one fails, I'll try another brand.

[eskugs]

Mine too.  I wonder if something is up? 

Model: 9102R -Roku Streambar

Serial number: YL009S756180

Device ID: 2A1119756180

I would appreciate any help. 

[RokuArjiemar]

Thanks for providing the information @eskugs!

We have passed your information on to the appropriate Roku team for further investigation. Once more information is available, we will update this Community thread.

We appreciate your patience and understanding in the meantime.

Thanks,
Arjiemar 

[Supyall]

Seriously???? Still no answer 4 months later???  Roku what’s up?

[RokuArjiemar]

Hello! @Supyall,

Thanks for the posting here in the Roku Community!

We appreciate your contact regarding the muffled audio issue with your Roku Streambar. We're happy to help.

Try unplugging and reconnecting the cables to ensure a proper connection. Update the software (Go to Settings > System > Software Update). Adjust audio settings. Perform a factory reset on your Roku Streambar: This can typically be done through the settings menu or by pressing a dedicated reset button on the device.

Thanks,
Arjiemar

[eskugs]

I have not heard anything.  Customer service also said they would escalate my request and respond, and I haven't heard from them.  Any update?

[cjsalzano]

We are 4 months into this now waiting for a solution. We have tried all the basics, plugging, unplugging, rebooting, getting updates, resetting, trying various settings, none of those things are working. Is there someone there that can provide an actual solution for us or can you send us a new replacement unit to try?