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Dargis49
Streaming Star

Re: Motion Smoothing Issues on new TCL

Don't worry dude. It'll revert back the soap opera effect

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Iama_dragon
Channel Surfer

Re: Motion Smoothing Issues on new TCL

I guess we shall see. Since no internet it can’t update anymore. And the update seems to be the issue. I hope not lol

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MassAwesomeOne
Binge Watcher

Re: Motion Smoothing Issues on new TCL

The problem is you need internet to properly set up all the inputs through the app… so you have to connect and disconnect every time you need to fine tune settings. Incredibly annoying. And since my Fire Stick won’t display Dolby Vision properly on this TV, I have to rely on the built in apps to stream HDR. 

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AC3
Channel Surfer

Re: Motion Smoothing Issues on new TCL

It seems that it won't revert back to SO effect if you stick with the stock software.  But that eliminates updates to the picture controls.  It's totally unacceptable and TCL needs to fix this bug.  Folks have mentioned calling and emailing them.  Anyone get any acknowledgment that they're trying to fix it?

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Iama_dragon
Channel Surfer

Re: Motion Smoothing Issues on new TCL

Yea fair point. I didn’t know that features for adjusting are missing.

I have Made a ticket for it & referenced this thread.

Hope somethings gets noticed.

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plantbasedgamer
Binge Watcher

Re: Motion Smoothing Issues on new TCL

I was told they might have to downgrade the software on my television due to the issues I’m having ... 

 

... but no, they have not acknowledged the issues 9.3.0 is having with their televisions.

Pintweaks
Binge Watcher

Re: Motion Smoothing Issues on new TCL

I wrote to TCL directly and referenced this thread to let them know how widespread this problem is. They wrote me back with the usual fixes, but also told me to send a lot of specifics to them like my serial number and even a short video of the problem when it occurs. I’ve yet to do that, but I will as soon as I notice it happening again.

It only seems to happen when I switch sources, and I haven’t done that yet this week as I’ve been watching nothing but YouTube through the built-in Roku for the past several days. 

plantbasedgamer
Binge Watcher

Re: Motion Smoothing Issues on new TCL

I’ve handed everything to them on a silver platter. From photos and videos to all the hardware information associated with the set. It’s becoming a real pain in the ass having to manually restart the television every time I want to switch an input or jump to a streaming channel.

almmoe66
Reel Rookie

Re: Motion Smoothing Issues on new TCL

After unplugging last week, my TV is still working fine without it returning. I even switch between inputs without it happening. I'm hoping it doesn't come back as others are reporting. TCL needs to address this soon. 

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Dargis49
Streaming Star

Re: Motion Smoothing Issues on new TCL

I talked with them too and I have sent them videos showing them the issue.

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