Discussions

[Jegyed1]

Same exact issue. Bought my TLC at Costco and I believe it can still go back. Which it is going to unless they fix the software update issue. 

[MassAwesomeOne]

I feel like it’s been months now with no updates on this situation whatsoever. I’d expect to be taking the TV back.

[GunnerWRX]

Same issue with a 65R615 with software version 9.3.0 build 4194-30.

Motion interpolation will be on despite all the related settings are off.  Re-starting the TV through settings -> power -> re-start will get the TV back to normal until the next time I turn the TV off, then on again.

When the TV is stuck with motion interpolation, the TV's brightness is also higher than my settings. 

I can easily tell by looking at the brightness of a static image, without playing any content.  If it is brighter than normal, I know I will see the motion interpolation issue when I play any content.

[Jegyed1]

Well must checked and to late, returns are now only 90 days for TV's. So I guess I will pursue  a warranty claim or replacement. 

[plantbasedgamer]

If this issue isn’t resolved by time Roku OS 9.4 is released, I’m going to reach out to Best Buy’s Geek Squad and see what can be done in getting a replacement television with the extended warranty I paid for.

This will mark the first and last time I purchase a TCL or Roku product. 

[carlosbubba]

I'm having the exact same issue that GunnerWRX described. I also have a 65R615. The only way I've been able to fix it is by factory resetting and not connecting the TV to Wifi. I use an Nvidia Shield so I don't need the TV apps, but I shouldn't have to make a smart TV "dumb" so it will work properly. Very disappointed with Roku TV software.

[GunnerWRX]

@carlosbubba , did a factory reset roll back from 9.3.0 to the factory software?  If so, I will also do a factory reset and disconnect the internet.

This TV has been great until this issue.

[Legion]

Also to mention when you don't connect to the internet with the tv you cannot change any advanced picture settings.

[carlosbubba]

@GunnerWRX It's actually still 9.3.0 per the Settings. I'm not sure why it works, but it has so far.

[PieMan]

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@GunnerWRX wrote:

@carlosbubba , did a factory reset roll back from 9.3.0 to the factory software?  If so, I will also do a factory reset and disconnect the internet.

This TV has been great until this issue.

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I did a full factory reset on my 615 about a month ago and knock on wood the issue has not returned.