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dubplatepressur
Level 7

Re: Motion Smoothing Issues on new TCL

Also having this issue, seemed to have just started over the last few days on a 65" 615 that is approx 2-3 months old... Very frustrating. No setting changes have any impact. 

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dubplatepressur
Level 7

Re: Motion Smoothing Issues on new TCL

Also, just noticed the color temp settings have absolutely no effect on the picture.... Not sure what is happening here.

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Dargis49
Level 9

Re: Motion Smoothing Issues on new TCL

This this will temporarily fix it.

Go to settings, then system, then power, and then system restart. Don't worry, this won't reset your picture settings.

It will still come back in a couple of days so and you'll have to do the process again. And again. And again

dubplatepressur
Level 7

Re: Motion Smoothing Issues on new TCL

Will try in the morning - thanks.  Hope this isn't a long term thing...

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plantbasedgamer
Level 9

Re: Motion Smoothing Issues on new TCL

@RokuDanny-R 

Tracker ID: 29-345-710

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PieMan
Level 9

Re: Motion Smoothing Issues on new TCL

Just wanted to add my 65” 615 started having this issue a couple days ago. As suggested I did the restart but that only helps until you change inputs. I did the setting reset and I believe it was an input change that made the issue return. Finally did a full factory reset and which it’s only been a day the issue has not returned with input change, on/off, or anything.

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Dargis49
Level 9

Re: Motion Smoothing Issues on new TCL

My last contract with TCL has been 9 days now. It's like they don't care about issues with their TVs. They have video showing the issue and all of my TV's information.

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bournesup
Level 7

Re: Motion Smoothing Issues on new TCL

Same issue happens to the 2018 65R613. It seems to be related to the latest Ruku OS 9.3 upgrade. It was fine before the upgrade.

Dargis49
Level 9

Re: Motion Smoothing Issues on new TCL

Yeah, it seems to just be happening on the 6 series. They either need to roll out a new update, which would be easy you'd think, or replace everybody's TV, that voices that they have this issue, that is under warranty. Which would be very pricey. But they need to fix it quick. If not I'll never buy TCL again. And I won't recommend them to friends and family like I have been.

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Pintweaks
Level 9

Re: Motion Smoothing Issues on new TCL

For 3-4 weeks, it didn’t happen. Without a software update to speak of, I successfully switched between sources several times a day without it happening. I can’t explain why. But today it started happening again, switching between the same sources. Until they FINALLY fix this issue, the quickest fix is this:

1. Unplug the TV completely

2. Press the physical power button on the TV 5 times (I do 10 for good measure)

3. Plug in, turn on, switch your settings (mine is Normal, motion off, smoothing off, warm).

4. Wait for it to happen again when you switch sources, rinse, repeat. 

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