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[MsR123]

I have both a 40" (40S325) and a 65" (65R625) TCL Roku TV. I can mirror my Android phone to the 40" with no issues - works perfect! But I cannot get the 65" to mirror. My phone recognizes the TV, but the TV doesn't prompt me to grant access. And I don't see the screen mirroring mode in the settings on the 65" TV. I bought them both at the same time. Any assistance is much appreciated - very frustrating. 

[RokuDanny-R]

@MsR123

Thanks for the post.

We would recommend taking a look at the information provided by our Support page here: Screen mirror your Android or Windows device

If you are still unable to resolve the issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
-screenshot of what is happening on screen

With more detailed information, we will be able to assist you further.

Thanks,
Danny