Hi @Merrissa
Thanks for the post.
Could you tell us more about the issue you're experiencing? What's the model number of your Roku device? This can be found in the Settings menu by navigating Settings > System > About. Please provide us as well the troubleshooting you've tried; so we know what steps we should take next.
We look forward to your response.
All the best,
Kariza
Kariza D.
Roku Forum Moderator