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Jamea
Level 7

MAC address zeros on Roku TV

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Hey I need somebody help my tcl tv won’t allow me to connect my internet with it the MAC address has all 0s

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1 Solution

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atc98092
Community Streaming Expert

Re: MAC address

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TCL has been notorious for having issues with their networking hardware. But this is hardware related, so you need to contact TCL for support. You could try a factory reset, but if there's truly a problem with the network adapter that won't make any difference. 

Roku TV Partner Support Contact Information

TCL
https://support.tclusa.com/televisions
1-877-300-8837

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.

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atc98092
Community Streaming Expert

Re: MAC address

Jump to solution

TCL has been notorious for having issues with their networking hardware. But this is hardware related, so you need to contact TCL for support. You could try a factory reset, but if there's truly a problem with the network adapter that won't make any difference. 

Roku TV Partner Support Contact Information

TCL
https://support.tclusa.com/televisions
1-877-300-8837

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.

View solution in original post

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ricardoglez328
Level 7

Dirección Mac en 00000000

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Necesito ayuda hace un día mi tv no se puede conectar a internet porque la dirección Mac aparece en ceros necesito ayuda no llevo ni un mes con la tv y ya no funciona porfa es urgente

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boogernose
Level 18

Re: Dirección Mac en 00000000

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Do you want the MAC number?

---A problem clearly stated is a problem half solved---.
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makaiguy
Community Streaming Expert

Re: Dirección Mac en 00000000

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English translation per Google:
I need help a day ago my tv cannot connect to the internet because the Mac address appears in zeros I need help I have not been with the tv for a month and it no longer works, please is urgent
Doug
Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

Roku Community Streaming Expert
I am not a Roku employee, just a user like you.

If this post solves your problem please help others find this answer by clicking "Accept as Solution."
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RokuDanny-R
Roku Employee
Roku Employee

Re: Dirección Mac en 00000000

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@ricardoglez328 

Thanks for the inquiry.

Please be aware that the Roku Community only support the English language.

If your TV is experiencing an MAC address with all zeroes, we would recommend contacting your Roku TV manufacturer for further assistance.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV


Thanks,
Danny

Danny R.
Roku Forum Moderator